Join Ventures General Trading LLC (IGP) owns and operates this website ae.igp.com.
By accessing our website, you acknowledge that you have read, understood and agreed to be bound by our Terms & Conditions, Privacy Policy and FAQs. If you do not agree with all the Terms & Conditions, Privacy Policy and FAQs, you may not use this website.
IGP reserves the right to amend the Terms and Conditions without any notice to the users. Please check our Terms and Conditions regularly for updates.
You must be 18 years of age or above to use this website.
You must provide accurate and complete personal information. For any changes, you will be required to update your information.
For using our website, you are responsible for maintaining the confidentiality of your account and password and for preventing unauthorized access to your profile.
You may not use the website for any unlawful or unauthorized purpose. In any violation, we reserve the right to terminate or suspend your access with or without notice.
No material from this website or any other website owned, operated, controlled or licensed by IGP and/or its associates or its sister concerns may be copied, reproduced, republished, transmitted, downloaded, uploaded or in any other manner for commercial use or otherwise without the written permission of IGP. Violation of this condition is a violation of copyright and other proprietary rights of the company and/or its associates or sister concerns or affiliates and will attract legal action as per existing laws in United Arab Emirates.
Refund and Cancellation Policy
For Couriered Products:
If you're unsatisfied with your product, notify us within 10 days of delivery
For damaged, broken, or incorrect items:
For items in good condition that you simply don't like:
For Hand-Delivered Products (flowers & cakes):
Due to the perishable nature, returns are not accepted
For issues such as damage, incorrect items, missing products, or poor quality:
ae.igp.com is not liable for compensation in the following scenarios:
For Couriered Products:
For Hand-Delivered Products:
In these cases, the order will be marked as attempted, and requests for redelivery, refunds, or cancellations will not be accepted.
For all complaints, we require an image of the delivered product for investigation purposes.
The products/services provided on this website are without warranties of any kind either expressed or implied and IGP disclaims all or any of them fully. IGP does not warrant that the products/services offered will be errorfree, or that the defects will be corrected, or that this site or the server that makes it available are or will be free of viruses or other harmful components. Any warranties or After Sale Services if any offered by the Manufacturers/Vendors on any product shall be serviced directly by such Manufacturer/Vendor and IGP shall not be under any obligation to ensure compliance or handle complaints.
There is sometime a possibility of extra charges like Octroi, Taxes or Duties which are to be borne by the recipient at the time of delivery. Please note that IGP does not control these charges.
For flowers, sweets or other items that are perishable in nature, the delivery would be attempted only once. If the delivery is not executed during that attempt due to incorrect or insufficient address, recipient not at home, address found locked or refusal to accept, the customer shall still be charged for the order. No refunds would be entertained for such items.
Since flower arrangements are handmade, there may be a slight variation from the picture shown. However, we will make sure that we deliver the flower arrangement as close as possible to the description/ photograph shown.
The product specifications (weight, size, color etc.) mentioned with the product photos are only approximate. Most products here are handmade items. There may, hence, be a variation in the pictures and the respective products. IGP, at its absolute discretion, may deliver a similar / alternate product for reasons or exigencies beyond its control.
Under no circumstances whatsoever shall IGP be liable for any loss of data, loss of profits or any damages whatsoever including, without limiting, any indirect, special, incidental, consequential or other damages that result from the use of or inability to use the products/services offered on the site notwithstanding the foregoing, in no event shall IGP be liable to the user for any or all damages, losses, and causes of action (including but not limited to, negligence) or otherwise exceeding the amount paid by the user to IGP for that specific service/product.
In an effort to provide our customers with the most current information, IGP will, from time to time, make changes in the Contents and in the products or services described on this website. The prices advertised on this website are for Internet orders. Prices and the availability of items are subject to change without notice. Any prices used on this website may not be indicative of the actual selling prices in your area. We reserve the right to limit sales, including the right to prohibit sales to resellers. We are not responsible for typographical or photographic errors.
We accept online payments made with Visa and Mastercard credit/debit cards in AED (or any other currency mutually agreed upon).
We will not trade with or provide any services to countries or entities sanctioned by OFAC (Office of Foreign Assets Control), in accordance with the laws of the UAE.
The cardholder must retain a copy of transaction records, as well as the merchant's policies and rules.
Users who have availed services through ae.igp.com by selecting one or more listed service providers: ae.igp.com reaches out to these users via SMS / Email / Call / WhatsApp messages / Online after their scheduled appointment schedule and ask them for feedback on their experience or inform them on the latest product updates from the service provider. ae.igp.com has complete ownership of this flow of feedback collection.
If the user has any questions, doubts or confusion in regard to any of the terms & conditions set out herein, he should seek clarifications from us through email help@igp.com and should wait for a written clarification before using the service.
United Arab Emirates is our country of domicile. We operate according to the UAE law and not responsible for any consequences of its consequences of its use in another country with other laws and regulations for which IGP might be or might not be compliance with.
These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of United Arab Emirates.
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